Privacy

PRIVACY POLICY

Effective 24 January 2020

This privacy policy sets out how Pipe Core Pty Ltd uses and protects any information that you give Pipe Core including when you use the Pipe Core website or the Pipe Core App for smartphones.

Pipe Core is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website or App, it will only be used in accordance with this privacy policy.

The Pipe Core Privacy Policy will be available on the Pipe Core website and App and Pipe Core may amend this policy from time to time and publish the updated policy on the website and App. You should check this policy from time to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT

We may collect the following information via website and App:

  • name and job title
  • contact information including telephone numbers and email addresses
  • address and postcode
  • other information relevant to customers such as preferences, interests and responses to surveys and/or offers

If applying for a credit account, we or our third party provider may also collect the following information on credit applications:

  • business name, ownership, ABN, ACN if a company
  • name and job title of business managers, owners and Directors
  • contact information including telephone numbers and email addresses for business managers, owners and Directors
  • personal and business address for business managers, owners and Directors
  • credit worthiness information including trade references

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require the information gathered from the website or App to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • process an online order for goods
  • we may use the information to improve our products and services
  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

If applying for a credit account we may also use the information to enable Pipe Core to assess the credit application by obtaining information about the business applying for credit, its commercial activities, credit history and the credit worthiness of the business and its managers, owners or Directors from a third party which provides commercial credit related information, and to obtain personal credit information about the business owners or the Directors from a credit reporting agency. We will also contact nominated trade references to seek credit history on your business.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we use our best endeavors to put in place suitable physical, electronic and operational procedures to safeguard and secure the information we collect on the website, our App or from credit applications.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or release your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting. If you are asked to fill in a form on the website or App you may choose to restrict the collection or use of your personal information, and if available you can click on a box to indicate that you do not want the information to be used by anybody for direct marketing purposes, or you may write or email us at admin[at]pipecore.com.au to advise that you do not want marketing material.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to admin[at]pipecore.com.au

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.